Slovenia Top Travel

Triglav national park

Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Mej-se d.o.o. (“we”, “our”, or “us”) collects, uses, and protects the personal data of visitors and customers of the Slovenia Top Travel website. By using this website, you agree to the practices described in this policy.

2. WHAT DATA WE COLLECT

We may collect the following types of personal data:

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Billing address (if required by payment processor)
  • Payment details (processed securely via Stripe – we do not store card data)
  • IP address and browser/device data (via analytics tools)

3. HOW WE COLLECT YOUR DATA

We collect data:

  • When you purchase a tour via our website
  • When you contact us via email or form
  • Automatically through cookies and analytics tools (see section 8)

4. WHY WE COLLECT YOUR DATA

We process your data for the following purposes:

  • To confirm and deliver your bookings
  • To contact you with relevant information about your trip
  • For invoicing and compliance with legal obligations
  • To improve our website and services (via analytics)
  • For marketing purposes (if consent is given)

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • Your consent (for analytics and marketing)
  • Contractual necessity (to provide the service you purchased)
  • Legal obligation (e.g. keeping invoices)
  • Legitimate interest (e.g. improving user experience)

6. DATA SHARING

We may share your personal data with:

  • Payment provider (Stripe)
  • Email service provider (e.g. transactional emails)
  • Analytics services (Google, Meta)
  • Legal or tax authorities when required by law

7. DATA RETENTION

Booking and invoice data:

  • Up to 10 years (for legal and tax purposes)
  • Analytics and cookies: per tool’s retention policy (see below)
  • Email marketing: until you unsubscribe or withdraw consent

8. COOKIES AND ANALYTICS

Our website uses cookies to provide a better user experience.
We use:

  • Google Analytics 4 (GA4) for anonymized usage statistics
  • Meta Pixel for advertising campaign performance
  • Google Ads conversion tracking

You can choose to accept or reject non-essential cookies when you first visit our site. You may also disable cookies via your browser settings.

9. YOUR RIGHTS

You have the right to:

  • Request access to your personal data
  • Correct incorrect data
  • Request deletion (where legally applicable)
  • Restrict or object to processing
  • Withdraw consent at any time
  • File a complaint with your local Data Protection Authority

10. CONTACT

For questions, data access or deletion requests, contact:

Mej-se d.o.o.
Stara Fužina 88
4265 Bohinjsko jezero, Slovenia

Email: [email protected]

11. CHANGES TO THIS PRIVACY POLICY

We may update this policy occasionally. When we do, we will update the “Effective date” above. You are encouraged to review this page regularly.

 

Effective date: 19.5.2025
Company: Mej-se d.o.o., Stara Fužina 88, 4265 Bohinjsko jezero, Slovenia
Website: https://sloveniatoptravel.com